Workshop Session C5: Getting to Effective (CME: General)
Time & Location
About the Event
Presenter: Stacey Mullins
This presentation focuses on elements of personal communication; effective mediation negotiation skills including focusing on interests, not positions, problem analysis, preparation, the importance of validating emotions, and creating a collaborative environment; tools of active listening skills; verbal and nonverbal communication; communication blockers; being effective versus being right; and ethics.