Workshop Session C1:

Walking the Tight Rope in Mediation:

The Art of Balancing Evaluation Techniques

(CME: Mediator Ethics)


Harold Coleman Jr  

Senior Vice President,

American Arbitration Association

Harold Coleman, Jr., Esq., is senior vice president for mediation at the American Arbitration Association (AAA) and executive director/mediator for AAA, an AAA technology innovation that trains and develops mediators, promotes their mediation practices, and connects mediators with a diverse community of mediation users and ADR thought leaders worldwide.

Coleman also trains new AAA arbitrators and aspiring mediators in basic/advanced arbitration case management techniques and basic/advanced mediation skills. A former multi-disciplinary project manager and complex litigation attorney, Coleman has mediated and arbitrated multiplied hundreds of litigated and non-litigated disputes over a 30-year legal and ADR career.

He is a former member of the AAA's international board of directors, Fellow of the College of Commercial Arbitrators (CCA), and current officer/director of the International Mediation Institute (IMI). He is a recipient of the State Bar of California's Distinguished Service to the Legal Profession citation and he recently was recognized by/profiled in the National Law Journal-Legal Times supplement as an ADR Champion for 2017. 

Coleman serves the global ADR community from the Association's California and New York offices and may be contacted at or direct dial at 619.794.6001.

Alexia Georgakopoulos  



Institute of Conflict Resolution & Communication

Alexia Georgakopoulos, Ph.D. is the Director of the Institute of Conflict Resolution & Communication (, a conflict resolution training and consulting firm where Dr. Georgakopopoulos (Dr. G) specializes in delivering Florida Supreme Court Mediation Certification Programs in Circuit, Family and County Mediation as well as CME/CLE programs to professionals both onsite or fully online.

She is also a Professor in the Department of Conflict Studies at Nova Southeastern University, which is one of the earliest graduate (masters and doctoral) programs in conflict resolution in the nation. A world-class scholar and practitioner in mediation. She was featured on NBC’s Today Show to discuss peace in a diverse world and she is the Editor of the most contemporary handbook of mediation titled the The Mediation Handbook: Theory, Research and Practice, by Routledge Publishing found at Amazon and Routledge Publishing.

Rebecca Storrow  

Commercial Vice President, Miami Regional Office

American Arbitration Association

Dr. Rebecca Storrow is a Regional Vice President with the American Arbitration Association (AAA) in Miami, Florida, managing large commercial arbitration cases, and is AAA’s Director of the Florida Mortgage Mediation Program.

Within the AAA, she chairs the newly formed ADRScholars Committee, sits on the Administrative Review Council, is a member of Educational Services faculty, and contributes to Dr. Storrow has Florida Supreme Court certification in family, dependency, circuit, and county mediation. She was ADR Program Director for two Florida Judicial Circuit Courts.

She holds a Doctorate of Philosophy from the Department of Conflict Analysis and Resolution at Nova Southeastern University, and a Master of Science degree in Organizational Leadership. Dr. Storrow began a community mediation program in 2002; teaches Organizational Conflict Intervention at Nova Southeastern University; is a University of Minnesota certified Restorative Justice trainer, an assistant trainer for Florida Supreme Court certified mediation, and an active member in national and regional professional ADR organizations; and was appointed by Chief Justice Peggy Quince to the Florida Supreme Court Task Force on Foreclosure in 2009.